In order to comply with the legislative mandate to reduce groundwater usage, the District, along with other municipal utility districts in the area, is part of the North Fort Bend Water Authority (the "Authority") Groundwater Reduction Plan ("GRP"). To comply with the groundwater reduction mandate, the Authority is responsible for constructing the necessary water delivery infrastructure to deliver surface water to the areas within the Authority. In order to design, construct, and operate the necessary infrastructure, the Authority assesses fees to the well owners/municipal utility districts within the Authority's boundaries based on the amount of water pumped by their wells or the amount of surface water received from the Authority. Accordingly, the Authority charges the District a fee for each 1,000 gallons of groundwater withdrawn by the District (the "GRP Fee"), which GRP Fee may be increased by the Authority from time to time. The District then passes the GRP Fees to cover related District costs, through to the District's users based on the amount of water they use. As such, each user within the District is billed, in addition to the District's water rates, a separate amount for each 1,000 gallons of water delivered to such user in a billing cycle that is equal to the GRP Fee charged to the District by the Authority for each 1,000 gallons of water for that period.
Bill Payment Information
If you are looking to signup for new service visit
www.inframark.com/customers/start-service/
Online Billpay
To register your account online or to pay your bill, visit www.paymyinframarkbill.com
Customer Support
For billing, service requests and other inquiries us the following:
General Customer Service Number: (281) 579-4500
Customer/Billing Inquiries Email: MUDCustomerService@inframark.com
For general phone inquiries, please contact Inframark Customer Service department Monday through Friday from 7:00 a.m. to 7:00 p. m., with the exception of holidays.
Our payment window hours are Monday through Friday from 7:30 a.m. to 5:00 p.m.
For after-hour emergencies, please contact Inframark Dispatch team at 281-398-8211.
Service Rate Schedule
Water Rate (Single Family Residential)
| $ 10.00 | Minimum Rate for Service |
| $ 1.00 | Rate per 1,000 gallons metered for usage between 1,001 gallons and 5,000 gallons |
| $ 2.50 | Rate per 1,000 gallons metered for usage between 5,001 gallons and 15,000 gallons |
| $ 3.75 | Rate per 1,000 gallons metered for usage between 15,001 gallons and 25,000 gallons |
| $ 5.00 | Rate per 1,000 gallons metered for usage between 25,001 gallons and 35,000 gallons |
| $ 6.00 | Rate per 1,000 gallons metered for usage above 35,001 gallons |
Sewer Rate (Single Family Residential)
| $ 30.00 | Base Rate for Service |
Notice About Confidentiality of Customer Information
Chapter 182 of the Texas Utilities Code as amended in 2021 by House Bill 872 provides that a government-operated utility may not disclose personal information (customer's address, telephone number, and social security number) in a customer's account, or any information related to the volume or units of utility usage or amounts billed or collected for such utility usage, unless the customer elects to allow such information disclosed.
The Utilities Code requires the District to provide notice of the customer's right to allow disclosure of his or her information. Therefore, if you wish to allow disclosure of your personal information, please contact the District Operator, Inframark, via telephone at 281-579-4500 or via email at MUDCustomerService@Inframark.com so they can provide you a disclosure form for you to complete and return.
NOTE: The District is allowed to disclose information in a customer's account record to federal, state, or local government officials; to District employees, officials and operations personnel; to consumer reporting agencies; to a contractor or subcontractor approved by and providing services to the District, the state, a political subdivision of the state, or the United States; or to any other provider of utility services.
